Company Name

Garden eel Co., Ltd.

Business name

Maiko Nakano

Business location

〒4200035
2F Seven Center Building, 7-8 Shichiken-cho, Aoi-ku, Shizuoka City, Shizuoka Prefecture

Business contact information

0120-333-408

Business hours, shop information, etc.

Business hours: 10:00-16:00
Regular holidays: Saturdays, Sundays, and holidays

Selling price

Sales prices include tax.
Additionally, additional shipping charges may apply. Please check the Shipping and Returns page for shipping charges. Click here for shipping/return page

Payment method and timing

Payment method: You can pay by credit card.
Payment timing: Payment will be confirmed when the product order is confirmed.

Within Japan (Regular flights only accept credit card payments.)
・Credit card (VISA MASTER AMEX JCB)
・Amazon Pay
・PayPay
・LINE Pay
・Merpay ・au PAY
・Rakuten Pay ・Bank transfer Payment within 5 business days after request Transfer fee for each financial institution ・Convenience store payment Pay-easy
Fee: ¥190 [tax included]
・Deferred payment Paidy
Payment by 10th of next month Convenience store payment: Fee ¥356 [tax included]
Bank transfer: Transfer fee for each financial institution Account transfer: No fee

Outside Japan
・Credit card (VISA MASTER AMEX)
・Amazon Pay

Product delivery time

We will ship within 3 business days after payment is confirmed.
In the case of deferred payment, the order will be shipped within 3 business days after the order is confirmed.

About returns

When purchasing a product, you can choose whether to include a 10g free sample by selecting the option. If you are concerned about whether it will suit your skin, please be sure to include a sample and check if there are any problems with your skin before using the product. If the product does not suit your skin or the scent does not suit you, we will accept returns.

<In case of defective or damaged product>
Please contact us through the official website within 2 weeks of receiving the product.
We will respond to your request, whether it is a new product exchange or a return refund. If the item is defective or damaged, return shipping and reshipping fees will be borne by the shop.
<In case of personal circumstances>
If you use the sample and wish to return the product for a refund due to personal reasons such as it does not suit your skin or the scent does not suit you, we will only accept returns within one week of delivery and only if the product itself is unused and unopened. If you contact us through the official website, we will provide you with detailed instructions. Please note that if the return is due to personal reasons, the return shipping fee will be borne by the customer. Click here for shipping/return page
Shipping costs for returns due to reasons other than ours, such as damaged or defective products, will be paid in advance. Please note that in the unlikely event that you return the item with cash on delivery, the amount will be refunded minus the shipping fee.

About international orders

Customs duties and taxes are not included in the shipping cost and must be paid in full by the recipient at the time of import.
Please check the tax information for your area before ordering.