Company Name

Garden eel Inc.

Operator Name

Maiko Nakano

Operator Address

〒4200035
2F Seven Center Building, 7-8 Nanaiken-cho, Aoi-ku, Shizuoka-shi, Shizuoka

Operator Contact

0120-333-408

Business Hours / Shop Information, etc.

Business Hours: 10:00 - 16:00
Closed: Saturdays, Sundays, and public holidays

Sales Price

Sales prices are displayed inclusive of tax.
Additionally, separate shipping fees may apply. For shipping fees, please refer to the Shipping & Returns page. Click here for Shipping & Returns page

Payment Method and Timing

Payment Method: Credit card payment is available.
Payment Timing: Payment is confirmed at the time of order confirmation.

Within Japan (Regular delivery service only accepts credit card payments.)
・Credit Card (VISA, MASTER, AMEX, JCB)
・PayPay
・Merpay
・au PAY
・Rakuten Pay
・Bank Transfer
 Payment within 14 days after billing
 Bank transfer fees vary by financial institution
・Convenience Store Payment Pay-easy
・Deferred Payment Paidy
 Payment by the 10th of the following month
 Convenience store payment: Fee ¥356 [incl. tax]
 Bank transfer: Bank transfer fees vary by financial institution
 Account debit: No fee

Outside Japan
・Credit Card (VISA, MASTER, AMEX, etc.)

Product Delivery Time

Products will be shipped within 3 business days after payment confirmation.
For deferred payment, products will be shipped within 3 business days after order confirmation.

Returns

When purchasing a product, you can choose to include a free 10g sample in the option selection. If you are concerned about whether it suits your skin, please be sure to include a sample, use the sample first, and confirm there are no skin issues before using the main product. We will accept returns if it does not suit your skin or if the scent is not to your liking.

＜In case of defective or damaged products＞
Within one week of product arrival, please submit a request via the inquiry menu or send "返品" (return) to BUSY's official LINE account.
In case of defective or damaged products, the shop will bear the return shipping costs and re-shipping costs.
If you have any requests regarding returns or new product exchanges, please feel free to let us know, and we will accommodate your requests.

＜In case of personal reasons＞
Within one week of product arrival, please submit a request via the inquiry menu or send "返品" (return) to BUSY's official LINE account. Returns will be accepted even after use.
However, please note that for returns due to personal reasons, the return shipping costs will be borne by the customer.
Additionally, for items shipped cash-on-delivery, the refund will be the amount minus the shipping fee, so please be aware of this. Click here for Shipping & Returns page

International Orders

Customs duties and consumption taxes are not included in the shipping fee and must be paid in full by the recipient upon import.
Please check the tax information for your region before placing an order.